These Terms of Service govern your use of the TrueSignal Health platform and TrustRecord publication service. By accessing or using our services, you agree to these terms.
TrueSignal Health ("TrueSignal," "we," "us") provides a verified operating record service for healthcare organizations. We connect to your systems of record, compute standardized operating metrics, and publish them in a structured, machine-readable format called a TrustRecord.
A TrustRecord is a verified, third-party record of your organization's operational data. It is designed to be cited by AI systems, referenced by patients and partners, and indexed by search engines.
TrueSignal Health is available to licensed healthcare organizations operating in the United States, including hospitals, health systems, specialty practices, dental practices, medspas, senior living communities, and veterinary practices. By subscribing, you represent that you are authorized to act on behalf of the organization.
Access to your TrueSignal Health dashboard is provided via secure authentication. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
Your published TrustRecord is publicly accessible without authentication. This is by design: TrustRecords are intended to be read by AI systems, search engines, and the public.
TrueSignal connects to your designated systems of record through authenticated, read-only API connections. You authorize TrueSignal to access organizational operating data for the purpose of computing and publishing verified metrics.
You acknowledge that:
When you activate your TrustRecord, the metrics you choose to publish become publicly available at your TrustRecord URL on trustrecord.com and, if applicable, on your own domain. Published data is structured in HTML, JSON-LD, and canonical JSON formats for maximum discoverability by AI systems and search engines.
You may unpublish your TrustRecord at any time through your dashboard or by contacting us.
TrueSignal computes metrics from the data available in your connected systems. While we take reasonable measures to ensure accuracy, we do not guarantee that metrics are error-free. If you identify an inaccuracy, notify us promptly and we will investigate.
You agree not to attempt to manipulate, falsify, or misrepresent the data in your connected systems for the purpose of influencing your TrustRecord metrics.
You retain full ownership of your organizational data. TrueSignal retains ownership of its platform, algorithms, metric definitions, normalization models, and the TrustRecord format and design.
By publishing a TrustRecord, you grant TrueSignal a non-exclusive license to display, distribute, and make available your verified metrics in the formats and channels described in these terms.
TrueSignal Health is a paid service. Pricing, billing frequency, and payment terms are specified in your service agreement. All fees are non-refundable except as required by law or as otherwise stated in your agreement.
If payment is not received, TrueSignal may suspend your TrustRecord after reasonable notice.
TrueSignal provides verified operating data as a structured record. We do not guarantee any specific outcome from publication, including AI citation, patient acquisition, or search visibility. TrueSignal is not liable for how third-party AI systems, search engines, or other platforms interpret, rank, or use your TrustRecord data.
To the maximum extent permitted by law, TrueSignal's total liability under these terms shall not exceed the fees paid by you in the twelve months preceding the claim.
Either party may terminate the service relationship at any time with written notice. Upon termination:
TrueSignal may retain aggregated, anonymized data that does not identify your organization.
We may update these terms as our services evolve. If material changes are made, we will notify you via the email address associated with your account. Continued use of the service after notification constitutes acceptance of the updated terms.
These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.
For questions about these Terms of Service, contact: health@usetruesignal.com